Re: NPM isn't pulling data

Yeah that's not good. This message usually indicates the poller isn't working. This needs to be fixed before we look at the the nodes themselves.

General steps to resolve this:

1. Verify connectivity between the poller and the database
2. Verify the polling services are running see Orion Service Manager (Start Menu -> SolarWindsOrion -> Advanced Features)
3. Verify licensing is synchronized (Start Menu -> SolarWinds (not Orion) ->  SolarWinds License Manager)
4. Restart Poller (If you use additional pollers make sure they are restarted after the NPM server is restarted)
5. Re-run Configuration Wizard (Start Menu -> SolarWindsOrion -> Configuration and Auto-Discovery -> Configuration Wizard) - Pay close attention to the DB and NPM settings and configurations

I've seen this before related to Licensing, .Net corruption, Services crashing on NPM, and DB dns name issues.