No, but I know what system they had (having previously worked there) and with how in-grained that system is company wide (I won't get into specifics obviously) it's not as simple as just migrating to a new support ticketing system. There would be much more involved for them to do it. Migrating to WHD isn't actually that difficult having assisted clients with it when working for a SolarWinds services partner previously. It's time consuming, but not difficult.
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